Refund and Cancellation Policy
Last updated: July 4, 2026.
This policy applies to Retail Rudder productized services, AI video packages, website and systems packages, managed support plans, advisory plans, and Clinical Authority Portfolio subscriptions purchased through RetailRudder.com.
Digital service purchases
Retail Rudder sells digital services and implementation work, not physical goods. Because production time, software configuration, planning, and creative work may begin after checkout and intake submission, completed work and work already in production are generally not refundable.
Before production begins
If you purchase a fixed-scope package and need to cancel before production has begun, contact Retail Rudder as soon as possible. Refund eligibility is reviewed based on whether intake has been submitted, whether planning or configuration work has started, and whether third-party costs have been incurred.
After intake or production begins
Once intake has been submitted, production has begun, a draft has been delivered, a technical configuration has been started, or project planning time has been used, refunds are not guaranteed. Retail Rudder may, at its discretion, provide a partial refund, service credit, revised scope, or alternate delivery path when appropriate.
AI video packages
AI video packages include the deliverables and revision rounds described on the applicable product or service page. The Rapid AI Video Sprint includes one revision round unless otherwise stated. Additional edits, new direction, new source material, script changes after approval, or a different format may require a new work order or add-on fee.
Typical delivery windows begin after successful checkout, completed intake, and usable source materials. Delivery windows may change if required assets are missing, instructions are incomplete, the requested scope exceeds the purchased package, or third-party platforms are unavailable.
Website, systems, and implementation packages
Website builds, MemberPress configurations, automation work, analytics setup, LMS work, and technical implementation packages involve planning and configuration time. Setup fees and completed implementation work are non-refundable once production begins. Scope changes, additional pages, additional integrations, custom development, or rework outside the original package may require a separate estimate.
Monthly subscriptions and managed plans
Monthly support, advisory, content, hosting, and portfolio subscriptions continue until cancelled. Cancellation applies to the next billing cycle unless otherwise stated in writing. Partial-month refunds are not guaranteed. If you cancel a managed hosting or portfolio plan, Retail Rudder may provide reasonable export or transition guidance, but ongoing hosting, management, monitoring, support, and platform access end when the paid plan ends.
Clinical Authority Portfolio
The Clinical Authority Portfolio includes setup work plus monthly managed hosting. Portfolio setup begins after checkout and completed intake. Completed setup work is non-refundable once production has begun. Monthly hosting continues until cancelled and cancellation applies to the next billing cycle.
Chargebacks and payment disputes
If there is a billing issue, contact Retail Rudder first so the issue can be reviewed. Filing a chargeback or payment dispute may pause active work, support access, delivery, hosting, or account access while the dispute is reviewed.
How to request cancellation or refund review
To request cancellation or refund review, contact Retail Rudder through the contact form or email info@retailrudder.com. Include your name, purchase email, product or service purchased, order or account details if available, and a short explanation of the request.
This policy may be updated as Retail Rudder services, packages, and payment workflows evolve.