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Terms of Service

Retail Rudder Terms

Terms of Service

These terms apply to Retail Rudder service purchases, checkout-first package workflows, digital production, managed support, subscriptions, advisory, and use of RetailRudder.com.

1. Service purchases

Retail Rudder sells digital services and implementation work, including AI video production, WordPress and MemberPress systems, website builds, managed support, content plans, advisory, audits, and portfolio services. Fixed-scope packages must be purchased through the correct checkout path before intake and production begin.

2. Client responsibilities

Clients are responsible for providing accurate intake details, usable source materials, access credentials when needed, brand requirements, approvals, and timely feedback. Delays in materials, access, or approvals can delay delivery.

3. Scope and revisions

Each package includes the deliverables, revision rounds, and timeline stated on the relevant product or service page. New direction, new source material, larger deliverables, additional integrations, additional edits, or work outside the purchased scope may require a new estimate or add-on fee.

4. Payments and subscriptions

One-time packages are billed at checkout. Monthly plans, managed hosting, support, content, advisory, and portfolio subscriptions continue until cancelled. Cancellation applies to the next billing cycle unless otherwise agreed in writing.

5. Refunds and cancellations

Refund and cancellation handling is governed by the Refund and Cancellation Policy. Completed work and work already in production are generally not refundable.

6. Healthcare, compliance, and legal limitations

Retail Rudder may support healthcare-adjacent technology, secure workflows, and compliance-oriented implementation. Retail Rudder does not provide legal advice, does not replace compliance counsel, and does not guarantee that a client operation is compliant with HIPAA, ADA, WCAG, payment, advertising, privacy, or industry-specific laws.

7. Website use

Do not misuse RetailRudder.com, submit false information, attempt unauthorized access, interfere with site operation, or use forms for spam, scraping, abuse, or unlawful activity.